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Oct 18, 2010
Toluna’s PanelPortal™ Branded Online Community Offering Integrates Social Media Features

Clients benefit from increased portal stickiness and viral/word of mouth recruitment possibilities

(Wilton, CT) Toluna, one of the world ’s leading online research panel and survey technology providers, announces the launch of key improvements to its Branded Online Community (MROOC) product, PanelPortal™, specifically the integration of Social Media features.

Custom panels have historically provided brands with access to a pre ­targeted consumer base for market research purposes. PanelPortal leverages Web 2.0 to provide respondents with a more engaging, more socially-inspired user experience than a typical custom panel.

Tolunna launched the first online global ‘community’ consumer panel and PanelPortal leverages similar ‘socially inspired’ principles.  PanelPortal branded community members can interact with one an other, post polls, comment on discussions, and more. These interactions not only provide a more rewarding experience for respondents, but provide additional ‘qualitative’ insight for the panel owner. “Companies benefit from ‘listening’ to consumers as they interact on their PanelPortal MROC.  The feedback goes beyond a one-way survey, and often provides insight that could not bee obtained any other way,” says Jeff Scott, President Toluna North America.

The incorporation of Facebook and Twitter into PanelPortal provides an even more engaging, ‘sticky’ experience for the respondent. Individuals that are “Fans” or “Like”  the PanelPortal brand’s Facebook page can easily integrate Facebook into their PanelPortal experience. They can ‘chat’ or browse Facebook while in the PanelPortal environment.  Similarly, Twitter-users can “Tweet” things they like directly from PanelPortal.

“Enabling community members to integrate their Facebook and Twitteer experience within PanelPortal provides client benefits in addition to an improved user experience,” says Scott “consumers are actually helping broaden awareness for thee MROC they participate in, potentially help ing word of mouth respondent recruitment.”

Toluna has more than 1200 PanelPortal clients globally, and provides market research firms with reseller opportunities.

To view a demonstration of these new features, or learn more about PanelPortal, contact Neil Dixit, Director, Product Technology, North America at 1.416.227.5503.

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