• Asia Pacific
Kuala Lumpur, Malaysia
Senior Project Manager - Market Research - Malaysia

To complete our team in SouthEast Asia, we are looking for a Senior Project Manager to join to support our sales team by managing multiple online assignments for marketing research and consulting clients by establishing a relationship with them and becoming an expert in understanding their research needs.

This position is open in our Kuala Lumpur office.

The Role:

This role requires solid Research and Project Management experience to work within our SEA Client Services Team. The suitable candidate should be highly interested in research, project management, account management with a full hands-on approach.

Key objective:

  • Support Corporate, end Clients and Internal project management teams


Project Management

  • Provide guidance on research design, questionnaire structure and sample design to clients, client services/project management teams at Toluna. 
  • Work with project managers on questionnaire design as well as sample structure and sampling methodology 
  • Coordination of all tasks for specific projects/clients involving the survey set-up working closely with programming, sampling, data processing, translations, coding etc. 
  • Advising on in-field data verification checks and general quality checks 
  • Supporting team and clients in developing tab specs and project planning 
  • Advising/Supporting data deliverables QA checks 
  • In troubleshooting - Running frequencies or other data reports in SPSS 
  • Data analysis and reporting 
  • Work closely with Sales Teams and Client Services Director to develop solid and lasting client relationships 
  • Work with the team to deliver projects while maintaining Toluna’s high quality standards 
  • Work closely with all departments to achieve best solutions and service for Toluna’s clients 

  Account Management

  • Work with Client Services Director to device account specific service plans and strategies 
  • Work with Client Service Director and clients on routine account reviews 
  • Develop a full understanding of Toluna’s state of the art technology suite in order to offer best solutions to our clients as well as identifying up-selling opportunities to the advantage of our clients. 


  • Bachelor’s degree, or equivalent related experience 
  • 4+ years market research experience spanning both across research and project management (On-line Research experience) 
  • Data processing experience
  • Statistical analysis
  • Experience across a variety of methodologies including ad-hoc and tracker projects 
  • Knowledge on machine learning, Python, R
  • Client management experience 
  • Excellent written and verbal communication skills, client service oriented 
  • English

  • Other Asian language skills is a plus
  • Highly motivated, able to work within tight deadlines and under pressure 
  • Excellent trouble-shooting and problem solving abilities 
  • Excellent time management skills 
  • Excellent attention to detail 

 Strong knowledge of Excel and SPSS, as well as other software and data formats

 Apply online or send your application including an up-to-date CV to our APAC Recruitment team at Recruitment-Apac@Toluna.com, quoting the job title in the subject line.

Welcome to our innovative team of professionals in online market research!


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