• Asia Pacific
Australia
ANZ Digital Solutions Customer Success Manager

Toluna is a leading provider of real-time digital consumer insights and empowers companies to brainstorm ideas, uncover new business opportunities and answer their questions in real time. Toluna is transforming the way marketing decisions are made by bringing consumers and brands together via the world’s largest social voting community of 26 million members across 70 countries. This real-time access to consumers is coupled with its state-of-the-art, market research survey and analytics platform. Toluna has 24 offices in Europe, North America, Latin America, Asia Pacific, and the Middle East. For more information, please visit www.corporate.toluna.com. Toluna is part of the ITWP group of companies: http://www.itwpcompany.com

Toluna is looking for a dynamic addition to our team to further accelerate our growth. The ideal candidate will be articulate, adept at building creative solutions and constantly motivated to delight our fast-growing customer base. There will be focussed requirements to support the sales process from a platform demonstration and “pre-sales” aspect, and post-sales platform utilisation & best practice. The ideal candidate should be curious, really want to get under the skin of our clients’ challenges to help address them and should be autonomous and initiative-driven.

Responsibilities:

  • Commercial focus – ensuring business targets exceeded
  • Drive sales by providing our direct sales team with the necessary knowledge and expertise in business-benefit driven communications
  • Consult with clients on their projects – understand their objectives and how our solutions can best help achieve their aims
  • Present & demonstrate our solutions face to face in client meetings
  • Help our customers deliver the greatest impact from their research
  • Collaborate with our marketing team to create inspiring content through webinars, newsletters and events
  • Work with sales as an expert in understanding customer’s real-time research needs
  • Ensure our clients experience a “one-team” ethos, forging collaborative relationships across our internal teams including sales, client services and digital solutions - both in market (Australia & New Zealand) and across the wider APAC group.
  • Communicate the benefits of the Toluna’s digital solutions to new and existing clients, by:
    • Delivering solution expertise – build a deep knowledge of all aspects of Toluna’s solutions to ensure you can present client benefits, best practice usage, training and ongoing consultancy
    • Providing commercial expertise – be focused around business targets for their solutions and aim to drive the business to exceed those targets
    • Delivering web demonstrations and webinars
    • Building relevant case studies and white papers
    • Attending customer events to demonstrate the value we can bring
    • Seeking referrals across businesses to find new buying points
    • Presenting at events as required
    • Deliver basic and intermediate training
    • Partnering with internal teams to deliver reviews and strategic advice
    • Inspiring our customer to utilize and take full advantage of our solutions
    • Co-present with our clients to their internal stakeholders
    • Work across new business opportunities with our sales team – plus existing accounts to upsell and grow their investment in the solutions and wider ITWP business
    • Engage with the commercial teams across Toluna to build bespoke messaging and approaches to our various client types & know how to utilise those teams to best effect and succeed

 

Objective:

  • Growth in customer lifetime value
  • Increased conversion – of sales leads, from free users to paid, from serviced users to DIY
  • Increased renewal rates and reduce lapsed clients
  • Delivering and beating our commercial targets

 

Requirements:

  • Proven market research experience
  • Experience with technology and digital solutions a bonus
  • Able to communicate at all levels of business, both internally and externally.
  • Confident and capable presenting solutions to client contacts up to C-level.
  • Track record of providing added value consultancy for clients throughout the sales process.
  • Seen internally as an expert in your field
  • Knowledge of existing Toluna solutions a benefit
  • Proactive, self-motivated, detail-minded, and can work without constant supervision

 

Apply online or send your application including an up-to-date CV to our APAC Recruitment team at Recruitment-Apac@Toluna.com, quoting the job title in the subject line.

Welcome to our innovative team of professionals in online market research!

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