Ask Your Questions

Count on Toluna for all of your survey needs.

Maybe you need to conduct a quick concept test. Or credible survey data to power a rapid-fire press release.  Or maybe you're trying to move your tracking study online or you need to obtain real-time feedback for a client meeting. 

Whatever you need, we can help.  Our programmers are available around the clock to program the most complex surveys with ease, or, you can turn to QuickSurveys and do-it yourself. No matter how you choose to work with Toluna, you'll receive real-time data and reporting through Toluna Analytics™—data that you can turn into actionable insights and bottom-line results.

Specialized Study Designs

As the leading provider of online survey solutions, count on Toluna to meet your survey needs. The following are a few examples of specialized study designs offered.

Attitude and usage

Attitude and Usage

Toluna is the ideal partner to find and survey product users.


We have an extensive experience in providing actionable study designs to determine product usage. Through client partnerships, Toluna can source respondents from social media presence and more.
Our new and innovative methods allows us to reach customers closer to the point-of-purchase through:
  • Mobile
  • Branded community approaches
Ad testing

Ad Testing

Study designs are created to ensure optimal approach be it monadic, paired, and/or sequential monadic approaches. This research can be applied to ad testing, concepts, and more.

We offer cutting edge approaches to exposing respondents to stimuli and gauging their reactions:

  • We ensure images and concepts are secure.
  • Cutting-edge survey designs enable us to provide images in 3d, and enable respondents to get an in-depth view of products being tested.

Brand Tracking

Brand Tracking

Track brand perception and awareness, all while leveraging real-time, yet trended data to make informed decisions about your brand.  Programs can be cross-sectional, or longitudinal - ideal for when long-term impacts are being measured.

Toluna has a team dedicated to servicing tracking studies, and providing recommendations on wave frequency, review frequency, and source, or methodology migration. Trackers can be intermittent, or continuous.

 

conjoint

Conjoint

Clients can ascertain a consumers’ willingness to purchase products at certain price points, and which attributes are most desirable.

  • Pricing Determine what features a new product should have and how it should be priced.
  • Product development Focus product development on client needs.
  • Alternatives. Explore a customers’ response to alternative pricing strategies, specific price levels, and proposed price changes.

Toluna uses the Sawtooth platform to offer conjoint analyses including adaptive conjoint, as well as Choice based conjoint, and, in some cases, MaxDiff.

Customer Experience Measurement (cem) 

Customer Experience Measurement (CEM)

Gather in-store feedback from customers to gauge experience and willingness to repeat purchase.

Toluna's dedicated CEM team offers clients the ability to understand emerging customer needs, competitive threats, and best practices. Toluna is expert at designing programs that measure achievement against goals set.

Toluna offers store visitors multiple methods for response including IVR, online, and in-store mobile survey.  Customized continuous reporting tailored to information needs at each level of an organization, plus ad hoc query capabilities.

Diary Studies 

Diary Studies

Engage with respondents over time and test product usage, side effects and benefits experienced and more!

Toluna can execute studies online, or via mobile.

MobileDiary is an ideal way to ensure in-the-moment participation

  • Content Uploads: Encourage respondents to upload photos in combination with questions being answered or data entered.
  • UPC Scan: Capture UPC codes in stores and translate them into lookup numbers within the data.
  • Reminders: Remind your respondents to enter information when you need it.
  • Offline Surveys: Respondents can take surveys offline—data is automatically uploaded the next time they connect.
  • In-home-use testing (ihut) 

    In-Home-Use Testing (IHUT)

    Toluna’s highly engaged online community members are ideal for IHUT projects as they agree to participate over-time, are easily re-contacted for follow-up surveys and longer-term participation.

    media testing

    Media Testing

    Present media to respondents even during the initial stages of media development, or test recall upon exposure.

  • Ad testing - Studies are designed to ensure optimal output and can conduct moment-by-moment analysis using facial recognition testing, response dial, and more.
  • Ad recall and exposure – Toluna can leverage its panel and cookie based approaches to test online exposure and recall.
  • Toluna’s programming team conducts media tests in a secure environment that ensures confidentiality

    Multimind Omnibus

    Toluna MultiMind Omnibus™

    Access highly credible data quickly and at a low cost - globally.

    The Toluna Omnibus fields daily and enables clients to ask between 1 – 30 questions of a representative sample of 500 – 1,000 respondents (up to 5,000 respondents are possible in select markets).  Clients can include augments of specific targets of interest as needed. Data is delivered in a set of tables in excel or word. 

    The MultiMind Omnibus fields in the US, UK, Canada, France, Germany, Italy, Spain, Austria, Belgium, Denmark, Netherlands, Poland, Russia, Portugal, Mexico, Brazil, Japan, India, Australia and China.

    Toluna has partnered with iModerate to offer a Qualitative MultiMind Omnibus and supplement quantitative survey data with qualitative discussions. .

    Applications.

    • Executing concept tests, name tests, package tests (monadic method can be employed)
    • Use in the press - results are credible and projectable
    • Profiling demographics of a target
    • Identifying awareness, attitudes and usage
    • Locating hard-to-find, qualified households or individuals for follow-up research
    • Gauging satisfaction with a brand or ad campaign
    • Developing and piloting questions for other surveys

    "The Omnibus option is a life saver for us… Quick, easy, and responsive are 3 ways I would describe my experience with Toluna. In fact, I have so many Toluna people helping me, my biggest issue is which one to contact when I have a question since they are all so responsive, helpful and smart!”
    —  Joe Pilla, Mindshare USA

    Net promoter score

    Net Promoter Score

    Clients that are satisfied with your products often promote your services to their friends by conducting research to understand your net promoter score you can measure customer satisfaction and engagement more effectively.

  • Promoters
  • Passives
  • Detractors
  • package design

    Package Design

    Present your concepts to respondents even during the initial stages of product development.

    Toluna’s programming team can work with you to test package designs in a secure environment. Create 3D images, and more to ensure a realistic product presentation.
    price laddering

    Price Laddering

    Respondents are initially exposed to a single concept with a single price and intention to purchase is measured, as in a Monadic design approach.

    Those who express lower than desired purchase intent are asked to reconsider their view at successively lower prices.

    The number of levels tested can be in theory unlimited, but typically the process does not extend beyond a few additional price points. Further, additional respondents are typically included in subsequent tests as needed to eliminate respondent bias after being exposed to an initial price.
    Qualitative / quantitative

    Qualitative / Quantitative

    Toluna provides multiple methods for obtaining qualitative feedback.

  • Branded communities – ideal for obtaining qualitative insight from members as they engage with one-and-other on-site.
  • Online focus groups/bulletin boards.
  • Regression Analysis

    Regression Analysis

    Regression analysis can be used to estimate the relationships among variables specifically with regard to sales forecasting.   Understand how dependant variables change (demand/sales) based on independent value changes (pricing/advertising) to make strategic decisions about sales that result.
    Segmentation

    Segmentation

    Create segments using pre-existing segmentation schemes, or count on Toluna to work with you on develop meaningful market segments to ensure marketing success. We can leverage third party data sources (Experian, etc) to create segments. We’ve leveraged research advanced tools, including social media scraping techniques to overlay psychographic segments.
    Simulated Shopping

    Simulated Shopping

    Understanding the ever-evolving shopping environment is critical to evaluating point-of-purchase decision-making and Toluna can provide;
    • A simulated shopping experience, virtual shelf set.
    • The ability to send respondents to stores and evaluating the experience in real-time using mobile surveys.
    • Virtual shopping exercises simulating the online shopping experience.
    Syndicated Data

    Syndicated Data

    Toluna can power your syndicated studies!  We’ve managed numerous syndicated research programs – with a laser focus on sample representativeness and consistency.

    SmartSelect – Our SmartSelect™ methodology reassures you that your respondents precisely match with your target—attitudinally, demographically, ensuring the results you obtain are of the highest quality and representative of the group you wish to survey. 

    Healthcare Research

    Toluna has created a series of study designs to meet the needs of the healthcare industry.  Take advantage of Toluna’s innovated technologies powering cutting-edge methodologies, sophisticated, easy-to-use analytic tools, and specialized products including Pharmacy Intercept/Audit, online communities, patient record studies, mobile surveying and consumer omnibus.

    Learn more about the Specialized Study Designs offered by our dedicated Healthcare Practice.

    Cutting-Edge Programming

    Let’s leverage the power of the Internet to create fun and engaging surveys! At Toluna, we’ve developed a suite of tools designed to enhance your surveys and improve the respondent experience, while requiring minimal additional programming time or cost. We can quickly and easily incorporate numerous flash enhancements to bring your surveys alive.

    Toluna can program cutting-edge surveys to improve respondent experience and output, as well as create realistic/new survey designs.  Standard flash tools can be implemented quickly within surveys to improve the respondent experience, and alternative question types can be implemented to gain new insights not possible within a text-based survey.

    Learn more about Toluna’s cutting-edge programming capabilities.

    Mobile Survey Solutions

    Mobile is where your respondents live—so why not reach them there? You'll get 'in the moment' insights, in real-time, at the moment of truth, from people who are reaching out when it is most convenient for them.

    Learn more about Toluna's mobile survey solutions.

    Count on Toluna to program your surveys.
    Toluna's expert programming team can execute virtually any type of survey you need on time and on budget, while incorporating the latest and greatest survey programming technology designed to optimize respondent engagement, or lead to new insight.  Toluna surveys are fully featured and complex skip patterns, rotations and more are routine for us. 

    More than half of the studies we program use advanced scripting technology, and our team can provide alternatives for standard questions, including card sorting, drag-and-drop presentations, image optimization including 3D image presentations, and media testing. Our programming teams are also available to create customized survey designs and can follow specific branding requirements. 

    Below is a typical project field process. 

    • Kick off call - Each survey programming project begins with a kick-off call, and we confirm your project specs, ask you about image inclusion, languages included and more. 
    • Project testing and launch – Count on your project director to oversee the programming of your project, and testing prior to project field.  While in field, your project director will monitor your study’s progress.
    • Real-time access to data reporting and analysis tools - While your project is in field, in addition to frequent updates from your project management team, you’ll have access to your data in real-time, with TolunaAnalytics™.
    • Data delivery - Toluna will clean and validate data before project close. Count on us to identify missing or out-of-scope data, perform respondent quality checks, and merge benchmarks into data or tabulations. We'll also combine data from different sources, such as multiple waves, into a single, unified version.

    Toluna QuickSurveys

    Market Research, Reimagined.

    Your solution for surveying untapped markets, strengthening a client pitch, polling an existing list, and conducting positioning studies. QuickSurveys provides a direct link to our global community of over 6 million people in more than 41 countries, delivering answers you can trust within minutes - all at a fraction of the cost of other market research tools.

    Create a QuickSurvey now   Try Us Today

    Powerful Insights Made Easy.

    PowerPosition is our new fully automated strategic positioning tool featured on the Toluna QuickSurveys platform. Ideal for brands and products, PowerPosition delivers diagnostic and actionable insights based on what matters most to your consumers. In four simple steps, your survey is built for you and you have immediate access to your data through a comprehensive suite of reporting tools.

    It's never been easier to extend your insights, and more importantly, your budget.

    Try PowerPosition today   Try Us Today